Shipping Policy
Last updated: 5 October 2025
We dispatch all orders from the United Kingdom via Royal Mail. Our goal is to get your order to you as quickly as possible. Please review our shipping options and estimated delivery times below.
Dispatch Times
Orders placed before 2:00 PM on a business day (Monday–Friday, excluding UK bank holidays) are dispatched the same day. Orders placed after 2:00 PM or on weekends are dispatched the next business day.
You will receive a dispatch confirmation email once your order has been collected by Royal Mail.
Shipping Options & Rates
| Service | Estimated Delivery | Cost |
|---|---|---|
| Royal Mail Express (1st Class) | 1–2 business days | £4.85 |
| Royal Mail Standard (2nd Class) | 2–4 business days | £3.95 |
| Free Shipping | 2–4 business days | Free (orders over £25) |
Free Shipping
All orders over £25 qualify for free standard shipping. The discount is applied automatically at checkout — no code required.
Delivery Area
We currently ship to UK addresses only (England, Scotland, Wales, and Northern Ireland). We do not offer international shipping at this time. Remote postcodes (Scottish Highlands, islands) may occasionally experience additional delays through Royal Mail.
Tracking Your Order
Tracked services include a Royal Mail tracking number sent in your dispatch email. You can track your parcel at royalmail.com. Standard 2nd Class post is not tracked.
Packaging
All orders are shipped in discreet, plain packaging. The outer packaging will not indicate the contents. Your privacy matters to us.
Lost or Delayed Parcels
Royal Mail considers a parcel "lost" after 10 business days (1st Class) or 15 business days (2nd Class) from the dispatch date. If your parcel has not arrived after these timeframes, please contact us and we will investigate with Royal Mail and arrange a replacement or refund as appropriate.
We are not responsible for delays caused by Royal Mail, adverse weather, or other circumstances beyond our control.
Incorrect Address
Please double-check your delivery address at checkout. We cannot be held responsible for orders delivered to an incorrect address provided by the customer. If you realise you have entered a wrong address, contact us immediately — we will do our best to update it before dispatch, but cannot guarantee this once the order is processed.
Contact
For shipping queries, email us at: info@tktxreal.co.uk